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2024-03-28
2827次
反欺诈经理
18000-25000元/月
环境好
年终奖
双休
五险一金
交通方便
有提成
工作性质全职
职位类别风险管理/控制/稽查
招聘人数2人
学历要求本科
工作经验5-10年
性别要求不限
年龄要求40岁以下
招聘区域 不限
招聘部门反欺诈
工作地点亚洲/东南亚/马来西亚
职位动态
92%
近两周该职位的简历处理率
简历处理率
1天
简历平均处理时长
2024-03-28
企业最近登录时间
职位描述
Metrics Accountability
• Manage, direct, lead, coach, develop, motivate and inspire a team of Fraud & Risk Team Leaders and Analysts to be the best they can be, making sure team members are equipped and enabled to detect and prevent fraud accurately.
• Foster employee happiness by being a human leader, creating team connections, communicating direction and goals, and providing regular performance feedback that fosters positive employee career growth.
• Use data for investigation and improvement actions, identify patterns in fraudulent activities, evaluating current fraud detection and prevention systems and formulating strategies and technologies for improvements.
• Work with Payment Fraud Team in creating and implementing new guidelines and workflow to eliminate chargeback.
• Comprehensively documents investigations and maintain high levels of confidentiality while performing investigation.
• Work cross-functionally with risk engineering to report trends and system loopholes affecting our risk products to develop and enhance internal tools for facilitating online safety initiatives
• Actively take part in the decision-making process related to any new fraud and risk management policies.
• Create and document workflows and knowledge base for agents to ensure accuracy and consistency and elevate team efficiency and productivity.
• Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
• Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget.
Employee Happiness
• Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
• Keep a regular and open line of communication with Leads to support and influence as needed.
• Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with Fraud/ CX leadership, direct reports and other business partners.
Strategy & Planning
• Translate client company goals into clear and comprehensive directives for team. Support direct reports as they implement new directives.
• Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer.
• Keep an active look out for risks, potential gains and issues to anticipate advancements and opportunities to advance the team’s goals.
Special Projects
• Lead and/or participate in Fraud-specific and/or client company wide projects that may be assigned by leadership.
• Seasonal or Special projects based on the needs of the team or the customer.
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