1.Concentrate on the ID reader, smart camera products (with vision software as an optional product), providing remote or on-site support for deployment to achieve the intended functions and technical requirements.
2.Offer support to identify and resolve issues of on-site deployed ID / vision systems and promptly describe and escalate issues that can't be solved.
3.Troubleshoot product issues, document them for escalation, and assist in resolving them, with support from the AE team as required.
4.Test product functions and investigate application feasibility in the lab.
5.Create summary documents of product usage methods and SOPs (Standard Operating Procedures) for required applications.
6.Respond to product - related questions from TSE and customers.
7.Train the internal team and customers on product usage and deployment.
8.Acquire and learn expertise in integrating Cognex products with devices like PLCs, PCs, or Controllers from the AE team.
9.Keep project information in Salesforce up-to-date and inform the AEM / SE team of key details directly and in a timely manner.

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