要求中英文必须熟练，有基础IT知识，热爱IT行业，勤奋好学，欢迎留学生！

Job Description
1. Standby on-call and provide first-level contact and incident resolution for customers and escalate major incidents as appropriate;
2. Preparing SOP (standard operating procedure) of onsite support case and seeking internal approval;
3. Urgent onsite support when it is required within 4 hours for the highest SLA response;
4. Troubleshooting, diagnosing, and resolving server hardware problems;
5. Job scope involving replacing faulty parts after troubleshooting;
6. Communicating with customers or company partners for task arrangement;
7. Case report upon closure of tickets along with the weekly report, monthly report, quarterly report, or yearly report;
8. Perform duties outside their normal responsibilities as needed and when requested.

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