Job Description：
1. To drive achievement of all KPI targets through effective management of the Customer Service function in the country.
2. To provide direction for initiatives and strategies targeted towards: improving customer service satisfaction, maximizing revenue generating opportunities, restoring customer confidence during service recovery incidents
3. To plan and budget resources with an optimize use and efficient cost
4. To maintain effective relationship with all Best teams, the customers and partner and make them successful.
5. To improve CS quality results by studying, evaluation, and redesigning of all processes within CS framework
6. To prepare monthly report of all team performance reports
7. To monitor daily, weekly, and monthly of all team performance ensuring all KPIs are met.
8. To review team monthly performance or ad hoc drop in performance or exception incident and plan to improve or cope with the situations

Job Requirement：
1. Logistics and Customer Service/Customer Contact Centre Management experience (min. 7 years)
2. Software skills (Customer Contact Centre systems, e.g. ACD (working knowledge)
3. Negotiation and interpersonal skills (excellent)
4. Leadership skills (excellent)
5. Analytical, organizational and motivational skills (excellent)
6. Customer Management at a senior level
7. Experience management of a team in a fast paced environment
8. Strong leadership skills
9. Strong people management skills

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